Terms & Conditions

The One Printer is the printing storefront operated by [OWNER: registered entity name — the earlier draft of this page named one entity and the privacy policy names another. Confirm which entity contracts with the customer and use the same one on both pages] (UEN [OWNER: UEN — confirm from BizFile before publishing]) (“we”, “us”, “our”).

These terms apply when you create an account, place an order, or otherwise use this site. If you do not accept them, do not place an order.

• Everything in this store is priced in Rainmaker points. Points are a loyalty reward earned across the Rainmaker ecosystem and redeemed here for printed goods.
• Points are not stored value and not money. They cannot be bought, cashed out, transferred between accounts, or redeemed for anything other than goods and services in the programme. They have no monetary value outside it.
• Points for an order are held when you place it and taken when your order is dispatched. If the order stops before then, the hold is released in full. See Cancellations & Reprints.
• [OWNER: expiry. The earlier draft said unused credits expire after 12 months of account inactivity. Confirm, change, or drop it — but do not leave it unstated if it is enforced]
• [OWNER DECISION: whether any points-to-SGD conversion rate is stated publicly. The earlier draft published one. The rest of the store deliberately publishes no rate, because a published rate is a published exchange rate. Decide once, and apply it here and in the loyalty programme terms together]

• You warrant that you own, or have permission to use, everything in the artwork you send us — images, fonts, logos and text. We print what you supply and we cannot check who owns it.
• We check uploaded files for resolution, bleed and colour and flag what we find, and we may decline artwork that will not print acceptably or that we believe is unlawful. Our checks are a help, not a guarantee that a file is correct. Preparation guidance is in the artwork specs guide.
• Approving your proof is the point of no return. It is the instruction that releases your job to print. Check names, numbers, spelling and colour before you approve; request changes instead if anything is uncertain.

• An order is accepted when we confirm it, not when it is submitted. If we cannot produce a job we will tell you and release the points held for it.
• Production and delivery times shown on the site are estimates. We are not liable for delays caused by couriers, weather, or events outside our control.
• We deliver to Singapore addresses only. [OWNER: confirm whether self-collection is offered, and from where]
• Some items are produced by trade production partners. Wherever a job is produced, your contract is with us and we answer for the result.

Printed goods are made to order and cannot be resold, so we do not offer change-of-mind refunds. In place of that:

• You may cancel at any time before you approve your proof, for any reason. The points held for the order are released in full.
• Once you approve your proof, the order cannot be cancelled or refunded. The job is on the press from that point.
• Defective, damaged or materially incorrect work is reprinted at our cost. You do not pay twice and you do not spend more points.
• Errors visible on an approved proof — a typo, an old phone number, a low-resolution image we flagged — are not grounds for a free reprint.
• Points are never returned as cash. Released or returned points go back to the balance they came from.

The full policy, including how to claim a reprint and what counts as normal print variation, is at Cancellations & Reprints, and forms part of these terms.

• Where an order is not covered in full by points, any balance is payable at checkout to a third-party payment provider. We do not see or store your card or bank credentials.
• A payment made at checkout is for that order only. It is a direct payment for goods — it does not top up a balance, and it does not buy points.
• [OWNER: name the payment provider in use at launch and confirm how it is described here. Do not describe any party’s licensing or regulatory status without your lawyer’s sign-off]
• [OWNER DECISION: what happens to money already paid when an order is cancelled before production. This is the one case the reprint remedy does not answer, and it must be answered before launch]

For clarity about what this programme is and is not, as it operates today:

• points are earned through activity, and cannot be purchased;
• there is no top-up, and no stored balance of money;
• points are not redeemable for cash and cannot be transferred between accounts;
• any money paid at checkout is a payment for a specific order, received for that order alone.

[OWNER: the earlier draft asserted a regulatory position for this structure. Statements about regulatory status, licensing or exemptions must not be published without your lawyer’s sign-off. Describe the mechanics — which is what this section now does — and let the lawyer decide whether anything further is stated]

Keep your login details to yourself. You are responsible for orders placed from your account. Tell us promptly if you believe someone else has access to it.

We may suspend or close an account for fraud, abuse of the points programme, or repeated unlawful artwork.

To the fullest extent permitted by Singapore law, our liability for any claim arising from an order is limited to the value of that order, and we are not liable for indirect or consequential losses — including lost profit, lost business, or the cost of an event a print was needed for.

Nothing in these terms limits liability that cannot be limited by law.

How we collect, use and protect personal data is set out in our Privacy Policy, which forms part of these terms.

We may update these terms. The date below shows when they last changed. The terms that apply to an order are the ones in force when you place it.

These terms are governed by the laws of the Republic of Singapore, and the Singapore courts have exclusive jurisdiction over any dispute arising from them.

About an order: [OWNER: orders email address — must match /contact]
About these terms: [OWNER: email address for legal enquiries — the earlier draft used [email protected]; confirm it routes to a monitored mailbox]